jp99a Privacy Policy

1. Information We Collect

jp99a collects various categories of information from users to enable us to provide a safe, orderly and responsible online gaming service. The information collected includes:

1.1 Account Registration Information

When you open an account with jp99a, we will ask for the following information:

• Full name as stated on your identity card (MyKad) or valid identity document
• Date of birth for age verification purposes — users must be 21 years of age or older
• An active and valid email address
• A mobile phone number registered in Malaysia
• An account password created by you personally
• Full residential address

1.2 Identity Verification Information

In line with international licensing requirements and anti-money laundering legislation, jp99a may request supporting documents such as:

• A copy of your MyKad or valid passport
• Proof of address such as a recent utility bill or bank statement
• Documents related to the payment method used, such as a screenshot of your e-wallet account

1.3 Financial Transaction Information

Every deposit and withdrawal made through the jp99a platform is recorded. This includes details of the payment method used — whether Touch 'n Go eWallet, DuitNow, FPX, ShopeePay or cryptocurrency — as well as the amount and time of each transaction. We do not store your payment account PIN or password.

1.4 Technical and Usage Data

We automatically collect technical information when you use our platform, including your IP address, browser type and version, device operating system, access log data, pages visited within the platform and session duration. This data is used solely for security purposes, system maintenance and improving the user experience.

2. How We Use Your Information

Information collected by jp99a is used exclusively for legitimate purposes necessary to operate our platform. We do not use user data for any other purpose without prior consent.

2.1 Account and Service Operations

• Creating and maintaining secure user accounts
• Processing deposits, withdrawals and online transactions using available payment methods
• Providing 24/7 customer support in Malay and English
• Verifying user identities and preventing fraud or unauthorised activity

2.2 Regulatory Compliance and Security

• Meeting the international licensing requirements that govern jp99a operations
• Conducting anti-money laundering (AML) and know your customer (KYC) compliance checks
• Keeping transaction records for audit and reporting purposes as required by relevant authorities
• Detecting and preventing any unauthorised access attempts or fraud

2.3 Platform Improvement

• Analysing aggregated usage patterns to improve platform functionality and interface
• Resolving technical issues and ensuring system stability
• Personalising the gaming experience based on preferences you have set

2.4 Service Communications

• Sending important notifications related to your account, transactions or policy changes
• Informing users about bonus offers, promotions and platform updates — subject to the communication preferences you have set

3. Disclosure to Third Parties

jp99a understands that user trust depends on how we handle their personal information. We only share user data in limited and necessary circumstances.

3.1 Payment Service Providers

To process your financial transactions, we need to share relevant information with payment service providers such as Touch 'n Go eWallet, DuitNow, FPX, ShopeePay processors and cryptocurrency platforms. This disclosure is limited to the information required to complete the transaction only.

3.2 Technology and Game Providers

Game developers and software providers that work with jp99a may receive technical data necessary to operate games within our platform. All these partners are bound by strict confidentiality agreements.

3.3 Legal Requirements and Authorities

jp99a may be required to disclose user information to the relevant authorities when mandated by a court order, regulatory directive or applicable legal requirement. In such situations, we will comply fully while making reasonable efforts to protect user rights to the extent permitted by law.

4. Cookies and Tracking Technologies

The jp99a platform uses cookies and similar tracking technologies to improve website functionality and provide a better experience for users.

4.1 Types of Cookies Used

• Essential Cookies: Required for the basic functions of the platform such as login verification and session management. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies: Store user preferences such as preferred language and display settings to provide a more personalised experience.
• Analytics Cookies: Collect usage data anonymously to help us understand how users interact with the platform, enabling continuous improvement.
• Marketing Cookies: Used to display relevant promotional content to users based on their activity on the jp99a platform. You can opt out of this category of cookies.

4.2 Cookie Management

You can control and manage cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality and user experience of the jp99a platform. More information on managing cookies can be found in your browser's documentation.

5. Data Security

jp99a continuously invests in cybersecurity infrastructure to ensure that users' personal information remains safe at all times.

5.1 Technical Security Measures

• 256-bit SSL encryption for all data transfers between users and servers
• Encryption of sensitive data stored in our database
• Two-factor authentication (2FA) system available for user accounts
• 24/7 system monitoring to detect and respond to any security threats
• Regular security testing by independent third-party auditors

5.2 Access Controls

Access to users' personal information within the jp99a organisation is limited to staff who require that access to carry out their duties only. All staff are bound by strict confidentiality obligations and undergo regular data protection training.

5.3 Incident Response Procedures

In the event of any data breach affecting users' personal information, jp99a has clear procedures to identify, contain and report the incident to the relevant authorities, and to notify affected users within the timeframe required by applicable regulations.

6. User Rights Regarding Personal Data

jp99a recognises and respects users' rights over their personal information. Users have the right to:

6.1 Right of Access

You have the right to request a copy of the personal information we hold about you. This request can be submitted through your account settings or by contacting our customer support team. We will process the request within a reasonable timeframe.

6.2 Right to Correction

If the personal information we hold is inaccurate or incomplete, you have the right to request a correction. Certain information such as name and date of birth requires supporting document verification before any changes can be made.

6.3 Right to Deletion

In certain circumstances, you have the right to request the deletion of your personal information. However, jp99a may need to retain certain records to meet legal obligations, including licensing and anti-money laundering compliance requirements, even after your account has been closed.

6.4 Right to Withdraw Consent

Where data processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the validity of processing that was carried out prior to that withdrawal.

6.5 How to Submit a Request

To submit any request relating to your privacy rights, please contact the jp99a customer support team via 24/7 live chat or our support email. We are committed to processing your request promptly and professionally.

7. Data Retention

jp99a only retains users' personal information for as long as necessary for the purposes stated in this privacy policy, or for as long as required by applicable laws and regulations.

7.1 Retention Period for Active Accounts

For as long as your account remains active, we retain all information related to your profile, transaction history and gaming activity. This data is needed to operate your account fully and provide effective support.

7.2 After Account Closure

When a user's account is closed, jp99a retains certain records for the period required by international licensing requirements and applicable laws. Financial and transaction records are typically retained for the minimum period set by regulatory authorities. After the mandatory retention period has ended, data will be securely deleted or anonymised.

8. Changes to This Privacy Policy

jp99a reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, licensing requirements, or relevant legislation.

8.1 Notification of Changes

Any material changes to this Privacy Policy will be communicated to users via a notification on the platform or by email to your registered address. The "Last Updated" date shown at the top of this document will be updated whenever changes are made.

8.2 Continued Use

Continued use of the jp99a platform after notification of privacy policy changes is considered your acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your account and stop using the platform.

8.3 Privacy Policy Enquiries

If you have any questions, concerns or complaints regarding jp99a's Privacy Policy or how we handle your personal information, our customer support team is available 24/7 in Malay and English via live chat or email at [email protected].